Shipping & Returns Policy

1. Shipping Information

At Peptique Labs, we aim to provide a fast, secure, and reliable delivery experience for all orders.

Shipping Rates

Orders $200 and above: Free Express Shipping
Orders under $200: $10 Express Shipping

Processing Time

Orders are typically processed within 1–3 business days
Orders are only processed once payment has been successfully received

Delivery Time

Delivery times may vary depending on your location and courier services
Delays may occur due to external factors beyond our control

2. Order Tracking

(Suggestion)
Once your order has been dispatched, tracking details may be provided via email so you can monitor your delivery status.

3. Shipping Address

Customers are responsible for providing accurate shipping information at checkout. Peptique Labs is not responsible for delays or losses caused by incorrect or incomplete addresses.

4. Returns Policy

Due to the nature of our products, all sales are generally considered final.

We do not accept returns for:

Change of mind
Incorrect product selection by the customer

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within a reasonable timeframe after delivery.

To process your request, we may require:

Proof of purchase
Photos of the product and packaging

Eligible cases may be offered:

Replacement product
Store credit (Suggestion: confirm with client)

6. Refunds

Refunds are only issued in approved cases, such as:

Damaged items
Incorrect products received

Refunds will be processed using the original payment method where applicable.

7. Order Issues

If you experience any issues with your order, please contact our support team as soon as possible so we can assist you.

8. Contact Information

For all shipping and returns inquiries, please contact:

Peptique Labs
Email: peptiquelabs@gmail.com
Phone: 0415123218
Address: 10 Omaroo St, Truganina 3029, Australia

9. Research Use Notice

All products sold by Peptique Labs are intended strictly for research purposes only. Due to the nature of these products, handling and return policies are strictly enforced.